Last Updated: January 6, 2025
TopUniStudy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Table of Contents
1. Information We Collect
Personal Information You Provide
- Account information (name, email address, password)
- Profile information (photo, bio, education history, work experience)
- Contact information (phone number, address)
- Payment information (processed securely through Stripe)
- Communication data (messages, reviews, feedback)
Information Collected Automatically
- Device information (device type, operating system, browser type)
- Usage data (pages visited, features used, time spent)
- IP address and approximate location
- Cookies and similar tracking technologies
Information from Third Parties
- Social login providers (if you sign in via Google, etc.)
- Payment processors (transaction status)
2. How We Use Your Information
We use the information we collect to:
- Provide our services: Connect students with consultants, facilitate bookings, and process payments
- Personalize your experience: Recommend consultants based on your preferences and goals
- Communicate with you: Send booking confirmations, updates, and respond to inquiries
- Improve our platform: Analyze usage patterns to enhance features and user experience
- Ensure safety and security: Detect and prevent fraud, abuse, and security threats
- Legal compliance: Comply with applicable laws and regulations
- Marketing: Send promotional communications (with your consent)
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Other Users
When you book a consultation, your profile information is shared with the consultant. Consultants' profiles are visible to students browsing the platform.
With Service Providers
- Payment processors (Stripe) for transaction processing
- Cloud hosting providers for data storage
- Analytics providers for platform improvement
- Communication services for notifications
For Legal Reasons
We may disclose information when required by law, to protect our rights, or in response to valid legal requests.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
- Secure authentication: Password hashing and secure session management
- Access controls: Limited access to personal data on a need-to-know basis
- Regular security audits: Ongoing monitoring and vulnerability assessments
- Payment security: Payment information is processed by PCI-DSS compliant providers
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing of your data
- Withdrawal of consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential cookies: Required for the platform to function properly
- Analytics cookies: Help us understand how users interact with our platform
- Preference cookies: Remember your settings and preferences
- Marketing cookies: Used to deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
7. Third-Party Services
Our platform integrates with third-party services that have their own privacy policies:
- Stripe: Payment processing - Stripe Privacy Policy
- Manus OAuth: Authentication services
- Cloud Storage: File storage and delivery
We encourage you to review the privacy policies of these third-party services.
8. Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For users between 13 and 18 years old, we recommend parental guidance when using our platform.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses and other legally recognized mechanisms.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of the platform after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days.