Terms of Service

Last Updated: January 6, 2025

Welcome to TopUniStudy. These Terms of Service ("Terms") govern your use of our platform and services. By accessing or using TopUniStudy, you agree to be bound by these Terms. Please read them carefully.

Table of Contents

1. Acceptance of Terms

By creating an account, accessing, or using TopUniStudy, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you may not access or use our platform. Your continued use of the platform constitutes your acceptance of any updates or modifications to these Terms.

2. Eligibility

To use TopUniStudy, you must:

  • Be at least 13 years of age (or the minimum age of digital consent in your jurisdiction)
  • If under 18, have parental or guardian consent to use the platform
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the platform under applicable laws
  • Provide accurate and complete registration information

Consultants must additionally meet our verification requirements and maintain accurate credentials as described in Section 6.

3. Account Registration

Account Creation

You must create an account to access most features of TopUniStudy. You agree to provide accurate, current, and complete information during registration and keep your account information updated.

Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access to your account
  • You are responsible for all activities that occur under your account
  • We reserve the right to suspend accounts that violate these Terms

Account Types

  • Student accounts: For users seeking educational consultation services
  • Consultant accounts: For verified professionals offering consultation services

4. Platform Services

TopUniStudy provides a platform that connects students with educational consultants. Our services include:

  • Consultant Directory: Browse and search for verified educational consultants
  • Booking System: Schedule and manage consultation sessions
  • Messaging: Communicate with consultants before and after bookings
  • Payment Processing: Secure payment handling through Stripe
  • Reviews and Ratings: Share and view feedback on consultation experiences

Note: TopUniStudy is a platform that facilitates connections between students and consultants. We do not provide educational consulting services directly and are not responsible for the quality or outcomes of consultations.

5. User Conduct

When using TopUniStudy, you agree NOT to:

  • Provide false, misleading, or inaccurate information
  • Impersonate any person or entity
  • Harass, abuse, or harm other users
  • Post or transmit any unlawful, harmful, or offensive content
  • Use the platform for any illegal purpose
  • Attempt to circumvent platform fees or payment systems
  • Scrape, crawl, or use automated means to access the platform
  • Interfere with or disrupt the platform's operation
  • Share account credentials with others
  • Solicit users to conduct transactions outside the platform

Violation of these rules may result in account suspension or termination.

6. Consultant Terms

Consultants on TopUniStudy agree to the following additional terms:

Verification Requirements

  • Submit accurate credentials and qualifications for verification
  • Maintain up-to-date profile information
  • Respond to verification requests in a timely manner

Service Obligations

  • Provide services as described in your profile and service listings
  • Respond to booking requests and messages promptly
  • Deliver consultations professionally and ethically
  • Honor all confirmed bookings or provide reasonable notice for cancellations

Independent Contractor Status

Consultants are independent contractors, not employees of TopUniStudy. You are responsible for your own taxes, insurance, and compliance with applicable laws.

7. Payments and Refunds

Payment Processing

  • All payments are processed securely through Stripe
  • Prices are displayed in the currency specified on the platform
  • Payment is required at the time of booking confirmation
  • TopUniStudy may charge a service fee for facilitating transactions

Refund Policy

  • Cancellation by Student: Refunds are subject to the consultant's cancellation policy
  • Cancellation by Consultant: Full refund will be issued to the student
  • No-show: No refund for student no-shows; consultant no-shows result in full refund
  • Disputes: Contact our support team within 7 days of the consultation

Consultant Payouts

Consultants receive payment after successful completion of services, minus applicable platform fees. Payout schedules and methods are determined by Stripe's policies.

8. User Content

Your Content

You retain ownership of content you post on TopUniStudy (profiles, reviews, messages, etc.). By posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with our services.

Content Standards

All content must be:

  • Accurate and not misleading
  • Respectful and professional
  • Free from illegal or harmful material
  • Not infringing on others' intellectual property rights

Content Removal

We reserve the right to remove any content that violates these Terms or is otherwise objectionable, at our sole discretion.

9. Intellectual Property

The TopUniStudy platform, including its design, features, content, and trademarks, is owned by TopUniStudy and protected by intellectual property laws.

You may not:

  • Copy, modify, or distribute our platform or content without permission
  • Use our trademarks or branding without authorization
  • Reverse engineer or attempt to extract our source code
  • Create derivative works based on our platform

10. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

  • We do not guarantee the accuracy or completeness of consultant profiles or credentials
  • We are not responsible for the quality or outcomes of consultations
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for any decisions made based on information obtained through the platform

TopUniStudy is a platform that facilitates connections. We encourage students to conduct their own due diligence when selecting consultants.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOPUNISTUDY SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Damages arising from your use or inability to use the platform
  • Actions or content of third parties, including consultants

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless TopUniStudy and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you post on the platform

13. Termination

Termination by You

You may close your account at any time by contacting our support team. Pending bookings must be completed or cancelled before account closure.

Termination by Us

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Engage in fraudulent or illegal activity
  • Receive multiple complaints from other users
  • Remain inactive for an extended period

Effect of Termination

Upon termination, your right to use the platform ceases immediately. Provisions that by their nature should survive termination will remain in effect.

14. Dispute Resolution

Informal Resolution

Before filing any formal dispute, you agree to contact us first and attempt to resolve the matter informally within 30 days.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.

Arbitration

Any disputes that cannot be resolved informally shall be submitted to binding arbitration in Singapore, except where prohibited by law.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)

Your continued use of the platform after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the platform.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

TopUniStudy

Email: [email protected]

Website: topunistudy.sg

We will respond to your inquiry within 30 days.

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